We practice what we preach - here's how we handle your information with the same care we'd want for our own.
Look, we get it. Privacy policies are usually a slog to read through - full of legalese that makes your eyes glaze over. Since we literally specialize in privacy law, we figured we'd do better.
This policy explains how Elysian Veil Forge Legal collects, uses, and protects your personal information when you visit our website or use our services. We're bound by PIPEDA (Personal Information Protection and Electronic Documents Act) here in Canada, and honestly, we'd follow these principles anyway because it's the right thing to do.
Bottom line: We only collect what we actually need, we don't sell your data to anyone (ever), and you've got rights when it comes to your information. We'll walk you through all of it below.
We're gonna be straight with you about what we gather:
Sometimes we might receive information about you from publicly available sources or third parties (like if you're referred by another professional), but only when it's relevant to providing legal services and permitted by law.
We're not out here doing anything sketchy with your data. Here's what we actually use it for:
The main event - representing you, advising you, handling your legal matters. This includes communicating with you, preparing documents, court filings, all that good stuff.
Billing, invoicing, payment processing - gotta keep the lights on, y'know?
Responding to your inquiries, sending updates about your case, occasional newsletters (if you've opted in), and important notices.
Analyzing how people use our website to make it better, understanding client needs, developing new services.
Meeting our professional obligations, responding to legal processes, protecting against fraud or security threats.
We'll always get your consent before using your info for anything beyond what you'd reasonably expect from a law firm.
Security isn't just something we advise clients on - it's baked into how we operate. Here's what we do:
We don't keep your info forever just for the heck of it. Here's our approach:
We're required by the Law Society of British Columbia to keep client files for at least 10 years after the matter closes. This protects both you and us if questions come up down the road.
Tax and accounting records stick around for 7 years as required by Canadian tax law. Pretty standard stuff.
Website analytics and marketing data? We keep this for 2-3 years max, and it's mostly anonymized anyway.
If you reach out but don't become a client, we'll typically keep your contact info for about a year in case you change your mind. After that, it gets deleted unless there's a legal reason to keep it.
When we delete data, we actually delete it - secure deletion, not just moving it to a different folder. And if there's ever a reason we need to keep something longer than usual, we'll document why.
Under PIPEDA and other Canadian privacy laws, you've got some solid rights when it comes to your personal information:
You can ask to see what personal information we have about you. We'll provide it within 30 days (or explain why we can't).
Spot something wrong? Let us know and we'll fix it. If we disagree about whether something's accurate, we'll note your objection in the file.
Changed your mind about something you agreed to? You can withdraw consent anytime (though this might affect our ability to provide certain services).
Not happy with how we've handled your privacy? You can file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can make it right, but the choice is yours.
Our services aren't directed at kids under 18. We don't knowingly collect personal information from minors without parental consent.
If we discover we've accidentally collected info from someone under 18, we'll delete it ASAP. If you're a parent or guardian and think your kid has given us their information, please let us know right away.
(Obviously if a minor is involved in a legal matter we're handling, that's different - but we'd be working with their parents or legal guardians in those situations.)
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